Course Objective

At the end of the programme, participants should be able to:

• Deliver exceptional service, meet and exceed in flight safety and service needs of customers.
• Handle difficult customer's complaints, objections and queries.
• Prepare pre-flight passenger handling plans.
• Handle emergency situations through simulation exercises (ditching, fire fighting, hijack practical, etc.)

Course Content

• General Aircraft Knowledge
• Air Law and Procedure
• Operational and Dispatch Procedure
• Communication
• Meteorology
• Aviation Physiology and Psychology
• First Aid in Aviation Medicine
• S.E.P [Emergency Procedure/Safety and Survival]
• Aviation Security
• Dangerous Goods
• Health and Beauty therapy
• Service Procedure
• Passenger Care and Psychology
• Feedback
• Crew Resource Management