Airline Cabin Crew

Course Objective

At the end of the programme, participants should be able to:

  • Deliver exceptional service, meet and exceed in flight safety and service needs of customers.
  • Handle difficult customer's complaints, objections and queries.
  • Prepare pre-flight passenger handling plans.
  • Handle emergency situations through simulation exercises (ditching, fire fighting, hijack practical, etc.)


Course Content


  • General Aircraft Knowledge
  • Air Law and Procedure
  • Operational and Dispatch Procedure
  • Communication
  • Meteorology
  • Aviation Physiology and Psychology
  • First Aid in Aviation Medicine
  • S.E.P [Emergency Procedure/Safety and Survival]
  • Aviation Security
  • Dangerous Goods
  • Health and Beauty therapy
  • Service Procedure
  • Passenger Care and Psychology
  • Feedback
  • Crew Resource Management