Course Objective

On completion of the training, participants should:

Be proficient in the use of Global Distribution Systems.
Be able to complete international travel documents in accordance with the applicable IATA rules and procedures.
To answer customer queries, quote rates & supplements, explain conditions and book tour products.
Make appropriate travel arrangements and reservations
Calculate and quote appropriate airfares
Acquire the necessary skills and knowledge to ensure that front-line contact with the customer is remarkable